Delivery
Shipping options
Shipping with Hermes. Reliable shipping with tracking. Your order will be delivered safely via Hermes.
Delivery time
Delivery times vary depending on shipping method and location. Typically, delivery time is between 3 and 10 working days.
Shipping costs
Shipping costs are calculated at checkout based on the weight of your order and the delivery location.
Shipment tracking
Once your order has been shipped, you will receive a confirmation email with a tracking link so you can track your delivery.
Return
Right of return
You have the right to return your order within 30 days of receipt without giving any reason.
Return process
To initiate a return, please contact our customer service. We will send you a return label and return instructions.
Return Policy
Items must be unused and in their original packaging. Some products, such as personalized items, are not returnable.
Refund
After receiving and inspecting the returned items, we will refund your amount to the original method of payment within 14 days.
Frequently Asked Questions
Can I change my order after it has been shipped?
Unfortunately, we cannot guarantee changes to orders after they have been dispatched. Please review your order carefully before submitting.
What should I do if my item arrives damaged?
Please contact us immediately and send photos of the damaged item. We will help you solve the problem quickly.
Contact
For further questions or support please contact our customer service at kontakt@animearcadia.de
Use our contact form
Simply fill out the form below and we will get back to you as soon as possible. We endeavour to respond to all enquiries within 24 hours.